Terms and Conditions

Last updated: March 15, 2026

1. Agreement to Terms

By accessing or using WhatsApp Receptionist ("the Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

WhatsApp Receptionist is a software-as-a-service platform that provides AI-powered automated messaging for dental clinics through the WhatsApp Business Platform. The Service:

Receives patient messages on your WhatsApp Business number
Generates AI-powered responses to handle common patient inquiries
Assists with appointment booking, clinic information, and general questions
Allows your team to manage and oversee conversations

3. Account Registration

To use the Service, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Have a valid WhatsApp Business account

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Service for any purpose other than dental clinic patient communication
Send spam, unsolicited messages, or marketing communications through the Service
Provide false or misleading information to patients through the Service
Use the Service to provide medical advice, diagnoses, or treatment recommendations
Attempt to reverse-engineer, decompile, or hack the Service
Violate any applicable laws, regulations, or third-party rights
Interfere with or disrupt the Service or its infrastructure

5. AI-Generated Content

5.1 Nature of AI Responses

The Service uses artificial intelligence to generate responses to patient messages. You acknowledge that:

AI-generated responses are not medical advice and should never be treated as such
The AI acts as an administrative assistant only (appointment booking, clinic information, general inquiries)
AI responses may occasionally be inaccurate or inappropriate
You are ultimately responsible for all communications sent through your WhatsApp Business account

5.2 Human Oversight

You agree to:

Regularly monitor AI-generated conversations through the dashboard
Intervene when the AI escalates conversations to your team
Maintain human oversight of the AI's communications
Correct any errors or inappropriate responses promptly

6. WhatsApp Business Platform

6.1 Compliance

By using the Service, you agree to comply with:

6.2 WhatsApp Account

You are responsible for:

Maintaining your WhatsApp Business account in good standing
Complying with WhatsApp's messaging policies and rate limits
Ensuring your WhatsApp Business profile accurately represents your clinic

7. Subscription and Payment

7.1 Pricing

The Service is offered on a subscription basis. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice.

7.2 Billing

Subscription fees are billed in advance on a recurring basis
All fees are non-refundable unless otherwise stated
You are responsible for providing valid payment information

7.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

Your access continues until the end of the current billing period
After the billing period ends, your account data will be retained for 30 days before deletion
WhatsApp access tokens are revoked immediately

8. Intellectual Property

8.1 Our Property

The Service, including its design, features, functionality, and content, is owned by WhatsApp Receptionist and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service.

8.2 Your Content

You retain ownership of any content you provide through the Service (clinic information, configurations, etc.). By using the Service, you grant us a limited license to use this content solely to provide and improve the Service.

9. Limitation of Liability

To the maximum extent permitted by law:

The Service is provided "as is" and "as available" without warranties of any kind
We do not guarantee that the AI will generate accurate, appropriate, or error-free responses
We are not liable for any damages arising from AI-generated content
We are not liable for any loss of business, revenue, or data
Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim

10. Indemnification

You agree to indemnify and hold harmless WhatsApp Receptionist, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Service
Your violation of these Terms
AI-generated content sent through your WhatsApp Business account
Any claim that your use of the Service violates third-party rights

11. Termination

We may terminate or suspend your account immediately, without prior notice, if:

You breach these Terms
Your use of the Service violates applicable laws or WhatsApp's policies
We are required to do so by law
We discontinue the Service

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts of Bulgaria.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact

For questions about these Terms, please contact us:

Email: support@whatsappreceptionist.com
Website: Through our contact page